Cancellation and Refund Policy
Effective 30 September 2026.
This policy is part of our Terms of Service. We plan each experience months ahead and book cars, instructors, ice time and partners for you, so cancellation charges rise as your date gets closer.
If you cancel
Tell us in writing at bookings@precicedrive.com. Your cancellation takes effect on the day we receive it.
Notice before your first experience day
More than 8 weeks
What you pay
Your 50% deposit
Notice before your first experience day
8 weeks or less, or no-show
What you pay
100% of the total price
We refund anything you have paid above these amounts within 14 days, to the payment method you used.
Group bookings. If your group gets smaller, each person removed is treated as a cancellation under the table above. Group prices may be recalculated if your group falls below the minimum size it was quoted for.
Travel insurance. Cancellation charges are often covered by travel insurance, which is why we ask you to have it from the moment you book.
Changing or transferring your booking
Changing a name: free up to 14 days before your experience, if the new driver meets our driver requirements.
Changing your dates: one date change is free if you ask more than 8 weeks ahead and we have availability in the same season. Later changes are treated as a cancellation and a new booking.
If we cancel
If we cancel your experience for any reason other than ice or weather conditions, you can choose:
a full refund of everything you paid us, within 14 days, or
a new date in the same or the next season, at no extra cost.
Ice and weather conditions
We only drive when the ice is safe. Our instructors decide on the day, and their decision is final.
Session shortened or moved: we will first try to make up the time on another day of your stay, or offer an alternative activity.
Driving cancelled for one or more days: if we can’t make up the time, we refund the driving part of your price for the days lost, or offer a new date.
Season cancelled before you travel: if we decide the ice won’t be safe in time, we tell you as early as possible and offer a full refund or a new date next season.
We are not responsible for flights, hotels or other costs you booked yourself, so please make sure your travel insurance covers them.
Optional extras
Extras run by partners, such as snowmobiling, dog sledding and skiing, may have their own cancellation rules. We will tell you about them when you book.
What we don’t refund
Experiences missed because you arrive late, leave early or don’t attend
Driving time lost because a driver breaks our safety rules or isn’t fit to drive
Unused parts of an experience you chose not to take part in
Your legal rights
This policy does not affect your statutory rights as a consumer.